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General Terms

PRICES
All prices shown are in Euros, VAT included (10%), per person per night. Prices do not include the tourist tax.

CHECK-IN / CHECK-OUT
- All rooms and suites are available from 2 p.m. on day of arrival.
- You are asked to vacate your room by 10 a.m. on your departure day.
Late check-out until 5 p.m.: subject to availability and charged € 50,00 for rooms and € 100,00 for suites. Please ask the front desk.
BOOKING CONFIRMATION
Bookings are confirmed upon receipt of a deposit of 20% of total cost, to be paid by bank transfer or credit card.

CANCELLATION POLICY - IMPORTANT INFORMATION
As a response to the uncertainty generated by Covid-19, we have changed our cancellation policy for the year 2020, allowing you greater flexibility.
You can book your holiday or modify an existing reservation with confidence, making the best decision for you and your family without worry.

Reservations with Standard rate, with check-in from 30th April to 26th September 2020

- The reservation can be cancelled free of charge until 3 days before arrival (the deposit will be returned). For cancellations made afterwards, the deposit will be withheld as cancellation fee.

Reservations with Non-Refundable Prepaid rate, with reservation date up to 23rd March 2020 and check-in from 30th April to 26th September 2020
- The reservation can be cancelled with reduced cancellation penalty until 3 days before arrival. In this case, we will return 80% of the prepaid rate. Alternatively, you can opt for a voucher in the amount of the prepaid rate, which can be used for one or more stays at the Jesolopalace in the 2020 and 2021 seasons.
- For cancellations made afterwards, the entire prepaid amount will be withheld as cancellation fee.

In case of postponed arrival or advanced departure the total cost of the stay will be charged.

Specific cancellations policies may apply to special rates and offers.

PAYMENT METHODS

The following payment methods are accepted: Bancomat, EC Card, Maestro, Visa, MasterCard, bank transfer, cash.

BANK ACCOUNT NUMBER
For all payments by bank transfer, please use the following bank account number:
Jesolopalace S.r.l.
Crédit Agricole Friuladria
Filiale di Jesolo Lido – Piazza Brescia
IBAN: IT 88 H 05336 36141 000046344805
BIC / SWIFT: BPPNIT2P317

PETS

Only small pets are accepted. Pets are not allowed to access the hotel common areas as well as the swimming pools. You are kindly asked to provide a blanket as well as a bed for your pets.